Order information

Choose from one of the following topics:
Place an online order
Pay online
Shipping costs and delivery
Use of discount codes
Returning ordered items
Complaints handling
Warranty


How can I place an order?
You can place an order by selecting the desired product and placing it in your shopping cart.
If you want to pay, click on the green "Pay" button and fill in your details as requested.
If you have agreed to our terms and conditions, click on the green button "Confirm order".
Before paying, check your order and your details on the payment page. Also choose your payment method here.
As soon as you click on the green "Pay" button, you will be redirected to the payment provider where you can give the payment order.
After that, you will return to our website and see the result of your payment. If the payment is approved, you will receive an e-mail with a confirmation of your order.

Online payment & payment methods
On our website, you can safely pay for your order online. The payment is carried out by the payment provider Mollie BV. The connection between your computer and the webshop/payment page is secured with SSL encryption. The payment methods offered are:

• iDeal (if you have a Dutch bank account)
• Bancontact (if you have a Belgian bank account)

We do not charge any transaction costs to our customers.

Shipping costs and delivery
If the products you ordered are in stock, the order will be shipped within 24 hours.
Depending on delivery times, weekends and holidays, your order will normally be delivered 1 working day after shipment.

For orders up to €100.00 excl. VAT, the shipping costs are €5.99 excl. VAT and shipping within the Netherlands.
Orders of €100.00 excl. VAT and higher are delivered free of charge to your home (within the Netherlands).
An exception to this is the AirKing dust extraction system. This will be sent by insured mail and the costs for this are always €7.40 excl. VAT (within the Netherlands).
On the product page, in the shopping cart and on the payment page you can see which shipping costs apply to your order. Products that are not in stock at the time of ordering will be delivered in a separate shipment.

Returning ordered items
It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not like the order after all. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason.

After cancellation, you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense. These costs amount to €5.99 excl. VAT per package (consult the website of your carrier for the exact rates). If you exercise your right of withdrawal, the product must be returned to us with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, you can contact us via info@veringellak.com. We will then refund the order amount due within 14 days of notification of your return, provided that the product has already been received in good order.

We cannot accept returns and therefore cannot credit products that have already been used, opened or damaged. So treat the product with care and ensure that it is properly packaged when returned. Returns must be sent to: Blijhamsterweg 12, 9672AA in Winschoten, attn. Verin Gellak.

Complaints handling
We do our utmost to serve you as best as possible. If you are not satisfied with our products or services, we kindly request that you contact us via the contact page or by telephone. You will receive a response to your complaint within 10 working days. If you believe that we have not handled a complaint to your satisfaction, you can always contact the European Online Dispute Resolution Platform (ODR) via http://ec.europa.eu/odr.

Warranty
We care about our products and naturally do our utmost to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or that something else happens that entitles you to a warranty claim. By law, you are obliged to report the defect to us within two months of discovering it. If the defect falls within the warranty, we will take care of repair and/or replacement free of charge.