Order information

Choose from one of the topics below:
Place an online order
Pay online
Shipping and delivery
Returning ordered items
Complaints handling
Warranty


How can I place an order?
You can place an order by choosing the desired product and placing it in your shopping cart.
If you wish to pay, click on the green "Checkout" button and enter your details as requested.
If you have agreed to our terms and conditions, click on the green "Confirm order" button.
Before paying, check your order and details on the payment page. Also choose your payment method here.
As soon as you click on the green "Pay" button, you will be redirected to the payment provider where you can place the payment order.
You will then return to our website and see the result of your payment. Once payment has been approved, you will receive an email confirming your order.

Online payment & payment methods
You can pay for your order safely online on our website. The payment is carried out by the payment provider Mollie BV. The connection between your computer and the webshop/payment page is secured with SSL encryption. The payment methods offered are:

• iDeal (if you have a Dutch bank account)
• Bancontact (if you have a Belgian bank account)

We do not charge transaction costs to our customers.

Shipping and delivery
If the products you ordered are in stock, the order will be shipped within 24 hours.
Depending on delivery times, weekends and holidays, your order will normally be delivered 1 working day after shipment.

For orders up to €100.00 excl. VAT, the shipping costs are €5.99 excl. VAT and shipping within the Netherlands.
Orders of €100.00 excl. VAT and higher are delivered free of charge (within the Netherlands).
The exception to this is the AirKing dust extraction system. This will be sent by insured mail and the costs for this are always €7.40 excl. VAT (within the Netherlands).
On the product page, in the shopping cart and on the payment page you can see which shipping costs apply to your order. Products that are not in stock at the time of ordering will be delivered in a separate shipment.

Returning ordered items
It may sometimes happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not like the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to €5.99 excl. VAT per package (consult your carrier's website for the exact rates). If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. To exercise this right, please contact us at info@veringellak.com. We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

If the product is damaged or used, we cannot return it and therefore cannot issue a credit. So handle the product with care and ensure that it is properly packaged when returned.

Complaints handling
We do our utmost to provide you with the best possible service. If you are not satisfied with our products or services, we kindly request that you contact us via the contact page or by telephone. You will receive a response to your complaint within 10 working days. If, in your opinion, we have not handled a complaint satisfactorily, you can always contact the European Online Dispute Platform (ODR) via http://ec.europa.eu/odr.

Warranty
We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is broken during transport or that something else happens that means you can make a claim under the warranty. Legally, you are obliged to report this to us within two months of discovering the defect. If the defect falls within the warranty, we will arrange repair and/or replacement free of charge.